Delivery and returns

DELIVERY AND SHIPPING COSTS

The delivery time is about 4 to 5 days, excluding weekends and holidays, from receipt of order, provided that the product is in our warehouse.

Delivery of the items will be made by courier. You can get an estimate of the shipping costs from the shopping cart. The final cost of shipment may vary according to the destination address, and will be shown during the checkout process before signing and accepting the order.

RETURNS

Terms of return:

Following are the general conditions of return are detailed, also refer to the specific conditions of return for each case, which are further down the general conditions in this text.

ESTUDIO DE CALZADOS S.L. will accept product returns within the first 20 days, counting from the date of receipt of the goods by the customer, provided that the conditions required by Law 47/2002, which regulates the are met ordination of trade.

Previously Authorized returns ESTUDIO DE CALZADOS S.L. will be accepted, and in writing. To request this authorization, the customer previously contacted ESTUDIO DE CALZADOS S.L. and once approved, you will be prompted mailing address of the goods and the conditions for the return is accepted. ESTUDIO DE CALZADOS S.L. will order a carrier to pickup the product and once received the product, will be reviewed by staff from ESTUDIO DE CALZADOS S.L. and will proceed to make the change or refund to you.

Once notified of the collection of the item returned, you have 48 hours to send.
The goods must be returned in its original packaging, undamaged and protected so it does not arrive with seals or tape transport.

Refunds will be met at the following address:

ESTUDIO DE CALZADOS S.L.
PLAZA DE LA VICTORIA, 2BIS
29601 MARBELLA (MÁLAGA)

Telf: (34) 951 38 96 26
E-mail: studioshoesmarbella@gmail.com

Upon receipt of the merchandise and verified that it is in perfect condition, we will proceed to change.

ESTUDIO DE CALZADOS S.L. reserves the right to pay a lower amount if the material does not arrive in perfect condition and with all accessories, or if it used with or without their original packaging damaged by mishandling.

Transportation expenses incurred in the return (if the return is by no satisfaction) borne by the customer. The carrying amount of the first installment (if not free) and made is deducted from the total amount of refund.

Products damaged by transport:

To process a claim for damage in transit, or if the outer packaging is damaged upon delivery, you must inform of a maximum of 24 hours and also indicate on the delivery note is signed upon receiving the order.
Once the complaint ESTUDIO DE CALZADOS S.L. It is responsible for collecting the defective product and once received, proceed to the shipment of a product in perfect condition without any cost to the customer.

Defective or wrong product:

ESTUDIO DE CALZADOS S.L. is responsible for all costs of delivery to the customer of a defective product, provided the customer makes a claim within 20 days of the delivery date. After this period takes effect the warranty provided by the manufacturer of each product. The conditions and warranty coverage vary in each case.
It will tell the customer who leaves the product ready for pickup, packing it so that we arrive in perfect condition and free of labels and adhesive tapes and the direction that we provide you indicated on the outer packaging.

ESTUDIO DE CALZADOS S.L. will order a carrier to pickup the product and once we receive the item will proceed to send the new no cost to the customer.
The costs of returns for customer confusion borne by the buyer.

Returns not satisfied:

If you, when receiving your order, not satisfied, you have a maximum of 20 days, counting from the date of receipt to implement the right of return. Once this period has expired, any return will not be accepted. Shipping costs will be paid by the client. Once received and verified, we will proceed to refund the amount minus shipping.
Returns will only be accepted if the items are in perfect condition, with their original packaging and have not been used.